Perancangan Standar Operasional Prosedur (SOP) Penagihan Piutang High Speed Internet (HSI) PT Telkom Indonesia Tbk

Abstract

This research analyzes issues at PT Telkom Indonesia Tbk, specifically regarding the absence of standard operating procedures for debt collection, resulting in the company’s failure to achieve set targets and the ineffectiveness of the debt collection process. The objective of this study is to design an effective standard operating procedure (SOP) for HSI debt collection process in PT Telkom Indonesia Tbk. In this case study, the author adopts a qualitative descriptive research approach to gain an understanding of the debt collection process within the company. The research methodology involves data collection through in-depth interviews with relevant staff, direct observation of the debt collection process, and analysis of related documents. The conclusion of this research is that debt collection issues can be addressed by implementing the (SOP), which are expected to serve as a foundation for the company in improving the debt collection system and making positive contribution to the company’s operational sustainability.